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Public grievances made easy

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Thanks to the launch of the web portal www.pgportal.gov.in by the Department of Administrative Reforms And Public Grievances, a nodal agency of the Government of India, people can now redress online their complaints pertaining to various Government’s Departments and Ministries. 

The Departments and Ministries that have been brought under the ambit of this people-centric initiatives are: Railways, Posts, Telecom (including the Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL)), Urban Development (Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc), Petroleum & Natural Gas, Civil Aviation (Air India, Airports Authority of India, etc), Shipping, Road Transport & Highways, Tourism, Public Sector Banks, National Saving Scheme of Ministry of Finance, Employees' Provident Fund Organization, Regional Passport Authorities, Central Government Health Scheme, Central Board of Secondary Education, Kendriya Vidyalaya Sangathan, National Institute of Open Schooling, Navodaya Vidyalaya Samiti, Central Universities and ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour.

However, grievances concerning to policy matters, commercial contracts, decision involving quasi-judicial procedure, matters which are sub-judice, matters earlier disposed of at the level of Minister and frivolous complaints have been kept away from the purview of the Department of Administrative Reforms And Public Grievances (DGP) online endeavour. 

“The grievances arising out of unsatisfactory response or no response from the Ministry/Department concerned will be taken up by the PG officers of DAR&PG who will take up the matter with the Ministry/Department concerned for close monitoring and expeditious redress,” reads the About Us page on the site. 


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